Refund & Cancellation Policy

Last Updated: August 28, 2026 | Guarantee: 14-Day Money-Back Guarantee

Satisfaction Guarantee for Teachers:

We want you to evaluate EvaGrade Desktop with complete peace of mind. We offer an initial 15-day free trial (no credit card required) followed by a 14-day 100% money-back guarantee on all paid plans if the software does not suit your teaching workflow.

1. 15-Day Free Trial

Before committing to any purchase, every educator can download and install EvaGrade Desktop with full access to all PRO AI grading features for 15 calendar days. No payment details are requested during the trial.

2. 14-Day Money-Back Guarantee

If you purchase any paid subscription (whether the Academic Year Plan or the Monthly Plan) and find that EvaGrade does not meet your expectations, you are entitled to a full 100% refund within 14 calendar days from the transaction date.

3. How to Request a Refund

You can request your refund easily through either method below:

Method A: Via Email Request (Fast & Direct)

Send an email to [email protected] (or [email protected]) from the email address used during purchase.
Subject line: Refund Request - [Your Order ID or Email].
Our team will process the refund with Lemon Squeezy within 24 to 48 business hours.

Method B: Via Lemon Squeezy Self-Service Customer Portal

Visit the customer billing portal: https://evagradesoftware.lemonsqueezy.com/billing.
Enter your purchase email address to receive a secure login magic link.
Locate your order and submit a cancellation or refund request.

4. Refund Processing Time

Once approved, Lemon Squeezy will immediately initiate the transfer back to your original payment method:

Credit & Debit Cards: Funds typically appear on your statement within 3 to 7 business days, depending on your card issuer.
PayPal: Refunds are credited immediately or within 24 hours.

5. Cancelling Recurring Subscriptions

You can cancel recurring billing at any time with a single click:

No further charges will occur after cancellation.
You will retain full PRO access until the conclusion of your current billing period.
You can reactivate your subscription at any time.

6. License Revocation

Upon issuance of a full refund, the associated license key will be deactivated on our licensing server.

7. Billing & Support Inquiries

If you have any questions regarding your invoice, charges, or refund status:

Billing & Invoices: [email protected]
Technical Support: [email protected]
Lemon Squeezy Customer Portal (MoR): Customer Portal
Contact Page: evagrade.com/contact.html